This story appeared in Bank Digest.
A blog post by Consumer Financial Protection Bureau Ombudsman Wendy Kamenshine noted that October 11 was the first Ombuds Day, which she said was intended to increase awareness and understanding of the ombudsman profession. According to Kamenshine, an ombudsman "employs alternate ways to informally resolve conflict and advocates for a fair process rather than someone's desired outcome."
She said the CFPB Ombudsman's Office is "an independent, impartial, and confidential resource that helps consumers, financial entities, and others, resolve process issues arising from their interactions with the Bureau. In short, we advocate for fair process in consumer financial protection." The post goes on to list ways the CFPB Ombudsman's Office provides assistance.